Telemedicine refers to remote clinical services that utilize electronic
communications and software to facilitate health care without an in-person
visit. These services are conducted via secure video and audio connections,
typically on a mobile device or computer.
At the Clinic Group, it refers to online consultations (video calls) with our
doctors, which are done through a secure web application.
When to use and when not to use Telemedicine?
Telemedicine isn’t appropriate for emergency situations like heart attack or
stroke, cuts or lacerations, or broken bones that require x-rays, splints, or
casts. Anything that requires immediate, hands-on care should be handled in
However, telemedicine is very useful for simple issues and follow-up
consultations. Skin rashes, colds and flu, insect bites, headaches, sore throats,
diarrhea, and pink eye are some other common issues that can be addressed
Covid-19 has caused a massive acceleration in the use of Telemedicine
worldwide because it allows people to access clinical care without having to
physically come to a healthcare facility where the risk of being exposed to
Covid-19 virus and other infectious diseases from other patients is high.
More and more healthcare providers around the world now offer telemedicine
services as part of the services they provide, and medical aids are also
adjusting their cover to include Telemedicine for the benefit of their members.
Besides safety, Telemedicine has other advantages for the patients:
Telemedicine rates are reduced rates from a face to face consultation. General Practitioner is E300 and a Specialist Doctor is E400.
Cash payments can be made through EFT or Mobile money.
Members of medical aids that support our Telemedicine initiative can use their medical aid card to access our Telemedicine services.